Online reporting
Late reports, wrong reports, or even no reports at all – probably any project or program faced these situations at least once. However, using our easy to manage reporting system (which automatically sends reminders, synthesizes the data and provides intuitive data analysis engines) can solve lot of these issues. At the same time, the customizable dashboards allow anyone to have a snapshot of the most important data in a blink of an eye.
Reports are questionnaires designed to be answered by specific individuals.
Each report form can contain any mix of questions (closed with one or multiple answers, open answer, numerical answer or matrix-type) and has specific settings (validity, targeting and frequency). Answers to closed questions can have dependent questions – these are supplementary questions which are shown only when a specific answer option is chosen, to allow further elaborating a subject of particular interest (e.g. when choosing the answer “tourism” to the question “What subject did you search for online?”, a set of additional questions can be displayed, such as “Internal or external tourism?”, “Winter or summer tourism?”, etc.).
The respondents have to a user account in the system to be able to log on for filling out and submitting reports – they will also be kept up to date via e-mail about the reports they need to fill out and submit.
Respondents can be easily added to the system by the administrators. Reports can be partially filled out, saved and retrieved later for completion and submission. Once logged-in, each respondent can see the reports they have to fill out and submit, as well as an archive containing the reports they submitted in the past.
Similarly to the surveys, the results can be seen by the designated users in real time, and can be analyzed and visualized in graphic formats.
Automated surveys
Unique solution for large number of geographically dispersed computers used by program beneficiaries
Consider the case of a program delivering services in geographically dispersed locations to a large number of beneficiaries (farmers, students, library users, patients, etc.) who have access to computers controlled or owned by the program, or to computers controlled or owned by partners of the program. How to collect information from these users? Phone, e-mail or face-to-face interviews may all be options worth considering if the users are known to the program staff, but if they are unknown, then the only remaining option is ad-hoc face-to-face interviews. While any of these approaches requires dedicated staff, a standardized methodology and a substantial amount of working time, it’s a safe assumption that collecting a few hundred answers wouldn’t be out of reach for most programs. But how about the possibility to collect thousands of answers with practically no additional cost? Our software platform uses configurable triggering methods to display online surveys on the computers used by the program beneficiaries. The data is then automatically collected and instantly accessible in the Manage for Change web interface, where it can be easily visualized in dashboards, and can also be easily exported in Excel format (also compatible with SPSS) for further processing.
The Client software facilitates survey publishing on the computers destined to public use, thus making it possible to base program management decisions on direct input from the final beneficiaries. On request, the Client software can also be configured to gather data about computer use times and patterns - a feature designed for technology programs that need to validate that the computers managed by the program are used at their highest potential.
In the field surveys (offline)
Conduct surveys offline in the field, then get the results online
The Client software can run in offline mode, thus allowing interviewers to gather data by conducting surveys in the field, where there is no internet connection available, using a portable device. The results are stored locally until an internet connection becomes available, at which point all the gathered data is uploaded automatically to the server, making it available for analysis.
Structured interviews (on-demand surveys)
For various purposes organizations may need to use structured interviews. To this end, we provide the possibility to create templates (forms) with questions and preset answers. The preset answers can be lists with one or multiple options, and answer options can trigger dependent questions (e.g. if someone selects the answer “Friday” to the question “On which day of the week do you prefer to visit the library?”, then a subsequent question asking “At what time would you most frequently visit the library?” can be set to appear). The answers are instantly registered and the required statistics are generated in real time; then, the results can then be easily exported to Excel or SPSS for further processing. At the same time, the dashboard provides a real time overview of the answers and of specific statistics. This is particularly useful for clients interested in applying the Delphi technique.
Respondents to the on-demand surveys can access the forms in two ways:
- If they are affiliated with the organization and have an account on our portal, they can access the forms via their account. This is very practical for program team members who typically need to fill out reports, access the dashboard or the info charts.
- By invitation through an email message. This is useful, for example, in the case of stakeholders whose role in the organization doesn’t require them to have an account, or for executives who are not likely to take the time to create an account on the portal.
- During an in-person interview, where the interviewer can use the offline mode of the Client software .